Q: do you accept custom designs?
A: We love custom orders. We pride ourselves in making sure the details you have given to our team will come to life.
Q: how long will it take to receive my order?
A: Once you have approved the design, we will began working on your order. The larger the quantity, the longer it may take to reach you. Our pieces are hand-crafted and our attention to detail is a priority. Expedited orders are welcomed (based on availability and priced accordingly). All orders are shipped via U.S.P.S. If you are interested and having your order shipped via FedEx, UPS, or DHL. Additional shipping fees will apply. We will not be held liable for any damages incurred during shipment.
Q: How many revisions am I allowed?
A: Each design comes with one revision and based on your package choice you may be allowed two. Revisions outside of the given will be charged an additional $35.00 per revision.
Q: What is your return policy?
A: Due to the custom nature of our products, returns and exchanges are not accepted after your order has been received. Please keep in mind that colors may vary from photo to the actual print. Request a sample to be designed and mailed to you for a fee. Send us a message firstname.lastname@example.org and we will be able to assist you.
Refunds are also not accepted for misspellings or inaccurate information. Please be sure to carefully check your submission before providing your final approval. Your final approval informs THe courtney Daniel Brand that we have completed the order to your full satisfaction and specifications. Upon approval you assume full responsibility for the design and text of you submission.
Q: is there a minimum order requirement?
A: Yes, there are order minimums. Please refer to products and services page for requirements.